Contact Support

What can support help with?

Contact the team for help with:

• opening or closing an account
• login, username or password problems
• documents and account verification
• deposits and withdrawals
• bonuses and promotions
• a break or self-exclusion
• changes to your personal details

Only your password can be changed directly in your profile. Ask support about any other personal-detail change.

How can you reach us?

Use Live Chat or email [email protected]. Support is available 24/7.

When asking about your account, explain the issue clearly and provide the relevant details. Verification and security reviews may be required before a withdrawal is paid.

How do you make a formal complaint?

Start by emailing [email protected]. If the first response does not resolve the matter, send a detailed written complaint by email to our complaints team from your registered email address, with the reason in the subject line and the relevant dates, times and account details in the message.

We will send the outcome within 10 days after receiving the information needed to review it. An unusually complex investigation may take longer.