Privacy Policy

Recipients

Your personal data may be shared within our business group with authorized staff, contractors, agents, affiliates, subsidiaries, joint controllers and related brands. Access is limited to roles that need the information for the purposes described here.

We also share data when needed with payment providers and financial institutions, customer-support, communications, technology and hosting providers, game providers, marketing partners, analytics providers, data aggregators and fraud-prevention agencies. Payment providers may receive account details and identity-check documents so they can process transactions and meet their own legal obligations.

Law-enforcement, regulatory or licensing authorities may receive data when required. If you raise a review, query or complaint on a third-party service, we may give that service only the information needed to identify your account and respond to the issue you raised.

Personal data may also pass to a prospective buyer, new owner or other participant while a merger, financing, acquisition, bankruptcy, dissolution, transfer or sale is prepared or completed. A new owner may use it only under this policy unless you expressly agree to another use.

Your data may be processed outside the region where you are based. Before a transfer outside the EU or EEA, where relevant, we use appropriate safeguards. These may include transfer to a country recognized as providing adequate protection, approved standard contractual clauses or another legally recognized safeguard.

Purposes and legal bases

We process the information needed to enter into and perform our contract with you. This covers creating and supporting your account, delivering services, processing deposits and withdrawals, communicating about the terms, and answering questions or requests.

Legal obligations require other uses. We may verify age, identity, location, source of funds and payment information, apply anti-money-laundering checks, prevent crime, manage responsible-gambling risks, meet reporting duties, respond to court or official processes, and handle requests to exercise privacy rights. Network and information security also falls within these obligations where applicable.

Our legitimate interests support the operation and improvement of our services. We use data to maintain technical availability, protect systems, assets and intellectual property, prevent fraud, cheating and unauthorized tools, manage our relationship with you, research and improve services, analyze aggregated use, prepare or defend legal claims, and identify potentially harmful gambling behaviour. We may also use gameplay patterns to recommend games or features, provided your rights and interests do not override ours.

With your consent, we may send direct marketing by email, text message, phone call or notification. Consent may also cover tailored offers, targeted advertising, measurement and personalization of marketing, and administering competitions, tournaments, rewards, loyalty schemes or promotional events.

Data we collect

To open an account we ask for your name, gender, birth date, contact email and phone, country, zip code, social security number and a username. We also receive your IP address and location data when you register.

For identity, payment and due-diligence checks we may need the number of your ID card, passport or driving licence, a document showing where you live, your social security number, where your wealth or funds come from, bank identification, financial statements or details, account identifiers and payment-system information. We use these details for age and identity checks, deposits and withdrawals, anti-money-laundering reviews and other legal requirements.

Some information arrives automatically. This includes your IP address, operating-system version, device identifiers, general location, session dates and times, pages viewed, searches, links followed, content and advertisements viewed, social-sharing activity and time spent during a session. Cookies and similar technologies collect part of this information.

Other sources include public and government databases, the internet, online or printed media, social networks, linked accounts, financial and credit institutions, fraud-prevention agencies, public authorities, commercial databases and other third parties. From your browsing and gameplay with us, we may draw conclusions about your interests and favourite games.

Retention

We retain personal data while you keep an account and for as long as it is needed for the purposes described in this policy. Some records may remain longer when anti-money-laundering rules or another legal or regulatory obligation requires it.

After your account closes and no legal or business need remains, we delete the data or anonymize it so it can no longer be linked to you.

Your rights

You may ask for access to your personal data and information about its use. You may also request correction of incomplete or inaccurate data, erasure of data we no longer have a strong legal or business reason to hold, or restriction of processing in certain circumstances.

You can also ask to receive your data in a common electronic format that another service can read. You may object when processing relies on legitimate interests or is used for direct marketing. Consent can be withdrawn at any time without changing the lawfulness of processing that took place before withdrawal.

If you live or work in the EU, you can also take a complaint to the data protection authority where you live, work or where you believe the breach happened.

Send a request or question to [email protected]. We may update this policy as technology changes or the law requires, so review it from time to time.