Terms and Conditions

Which documents can we ask for?

We may check your identity, age, residence, source of funds and account activity before or after a deposit or withdrawal. On request, you must provide properly certified identification, proof of residence, proof that your payment methods belong to you, and transaction histories such as bank or card statements. We may use third-party identity, credit-reference or fraud-prevention providers for these checks.

You must supply everything requested within 30 days. Until you do, we may withhold payment and suspend your account. If the deadline is missed, we may permanently close the account. We usually complete verification within 10 days after you have answered the request in full, although complex cases may need more time or further checks. Those checks may include a phone call or face verification.

How do withdrawals work?

Deposited funds must be wagered at least 1x before withdrawal. If your bets total less than the deposit, we may cancel all winnings and keep a commission of 10% of the last deposit. The commission is 15% when the balance was funded by bank card or bank transfer.

We may decline a withdrawal if you have not wagered at least 30 CAD during the same calendar month. Where possible, payment goes back through the method used to deposit, but your preferred method is not guaranteed. We may use another available payment method. You may have no more than 3 pending withdrawals at once.

Once all conditions and checks are complete, withdrawal requests are worked through within 3 business days after the request was made or after the last withdrawal was paid. Further identity, balance, source-of-funds or compliance checks may delay payment.

Your activity over the previous 90 calendar days determines your VIP level and its withdrawal limits. The level can change with your deposits, withdrawals and bonuses. After a month without placing bets, it drops to the lowest level.

• Level 1 is 750 CAD per day and 10,500 CAD per month.
• Level 2 is 750 CAD per day and 15,000 CAD per month.
• Level 3 is 1,200 CAD per day and 18,000 CAD per month.
• Level 4 is 1,500 CAD per day and 23,000 CAD per month.
• Level 5 is 2,300 CAD per day and 30,000 CAD per month.

What applies to deposits and refunds?

We set the minimum and maximum deposit amounts. Any card or other payment method used must belong to you.

Deposits are generally not refunded. We may consider a refund only in exceptional circumstances, including technical problems affecting us or a payment instrument. Contact support within 24 hours of the transaction for a request to be considered. We aim to answer within 10 business days, and any refund remains at our discretion. Once that deposit, or a bonus linked to it, has funded a bet, it can no longer be refunded.

Money held in your account works differently from a bank deposit, and it earns no interest.

What happens when you take a bonus?

You can take each offer only once, and the same limit covers your family, your household address, your phone number, any computer you use, personal or shared, and any IP address you use, personal or shared. The specific promotion terms prevail if they differ from these terms.

Unless a promotion says otherwise, a no-deposit casino bonus has a 40x wagering requirement and a maximum withdrawal of 5x the bonus. A deposit casino bonus requires 35x the deposit plus bonus and has a maximum withdrawal of 10x the bonus. Registration winnings from no-deposit free spins are capped at 25 CAD and carry 40x wagering on those winnings.

Casino bonus wagering must be completed within 10 days. Sports bonus wagering must be completed within 30 days. After the relevant period, the bonus and winnings from it are voided. Real money is wagered first. If you withdraw before completing the requirement, the bonus balance and its winnings are voided.

Slots and scratch cards generally contribute 100%, while live games, table and card games, video poker and Plinko contribute 10%. Certain special games contribute 50% or 10%, excluded games contribute 0%, and jackpot slots, Slingo and bingo cannot be played with bonus funds.

Placing a single bet above 150 CAD before wagering is complete counts as promotion abuse. Other examples include minimum-risk play, switching between games or risk levels to clear wagering after a large win, two-tier betting, delaying a round or feature to preserve value, exploiting software faults and other strategies we determine to be abusive.

How do Coins, the Shop and challenges work?

Coins come from 5% of each deposit, casino bets, top places in our in-house tournaments and completed challenges. Weekly challenges have separate Sports and Casino sections. Completing half of one section's challenges within a week awards 500 Coins for that section.

Shop bonus money works only in our Casino section. It requires 40x wagering within 10 days, and no more than 5x the initial bonus can be released. Shop bonus spins must be activated in your profile and played within 7 days of purchase. Their winnings become a bonus with 40x wagering within 10 days, and no more than 75 CAD can be released.

Shop free bets work only in the Sports section. Activate one within 24 hours and complete the rollover within 30 days. Winnings must be rolled over at least 3x at odds of at least 2.10 for each selection.

Which sports-betting rules matter first?

Check every detail before confirming a wager. A placed bet cannot be cancelled or changed, and it follows the odds line available at the time it was placed. We may limit maximum bets for particular events or particular people. Multi-bets and system bets may contain no more than 30 selections. A bet inadvertently accepted after an event starts is void unless that event is covered by our live service.

Who may play?

You must be at least 18 and have reached any higher legal age that applies to you. You are responsible for checking that online gambling is legal where you live whenever you use our services.

Residents of excluded countries cannot open an account, add funds or take part in promotions. Some game studios also restrict access by country, and in Canada NetEnt games and the Planet of the Apes, Vikings and Street Fighter video slots are not available.

What are the account rules?

Register in your own correct name and provide true, complete details. Only one account is allowed per person, household or address, telephone number or email address, and IP address. Duplicate-account activity is void, promotions will be cancelled, winnings are voided, and a duplicate account is closed without an option to reopen.

Keep your username and password private. Never sell, buy or transfer an account, and never use another person's login. Transfers between players are prohibited.

To close your account, email [email protected]. You may close it only when the balance is zero and no withdrawal is pending. Asking to close with a positive balance or pending withdrawal voids those funds.

An account becomes inactive after 180 days without a login. We may then charge a monthly administration fee of 7.5 CAD and may change that fee. If the balance is below 7.5 CAD, we take the remaining balance in full. No fee applies after the balance reaches zero.

How do you make a complaint?

Support first replies by email. If the issue remains unresolved, send a detailed written complaint to [email protected] from your registered email address. Put the reason for the complaint in the subject line and include your username, registered name, a clear explanation, and the relevant dates and times.

We will provide the outcome within 10 days after receiving the required information. An unusually complex case may take longer when the investigation needs more time.

How can these terms change?

We may change these terms at any time. Changes apply from the date shown in the terms, and you are responsible for checking for updates whenever you use our services. Continued use after a change means you accept it. If you do not agree, you must stop using our services.